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TERMS AND CONDITIONS

Terms and Conditions for Clix Fashion

Welcome to www.clixfashion.in (the "Website"), operated by Clix Fashion ("we," "us," or "our"). By accessing or using the Website, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully before using the Website. If you do not agree with these Terms, please do not use the Website.  

1. Use of the Website

  • You must be at least 18 years old to use this Website or have the permission of a parent or guardian.

  • You agree to use the Website only for lawful purposes and in accordance with these Terms.  

  • You agree not to use the Website:

    • In any way that violates any applicable local, state, national, or international law or regulation.  

    • To transmit, or procure the sending of, any advertising or promotional material, including any "spam," "chain letters," or "pyramid schemes."  

    • To impersonate or misrepresent your affiliation with any person or entity.

    • To interfere with or disrupt the operation of the Website or the servers or networks connected to the Website.

    • To attempt to gain unauthorized access to any part of the Website or any other systems or networks connected to the Website.  

2. Products and Pricing

  • We strive to display the colors and images of our products as accurately as possible on the Website. However, we cannot guarantee that the colors and images you see will exactly match the actual product due to variations in monitor displays.  

  • All prices displayed on the Website are subject to change without notice.

  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, or suspected fraud.  

3. Orders and Payments

  • When you place an order through the Website, you are making an offer to purchase the products in your order. We reserve the right to accept or reject your offer.  

  • Payment for orders must be made through the available payment methods on the Website.

  • You agree to provide accurate and complete information when placing an order, including your billing and shipping address.  

4. Shipping and Delivery

  • Our shipping and delivery policies are outlined on the Website's Shipping & Delivery page. Please refer to this page for information regarding shipping costs, delivery times, and other related details.

  • We are not responsible for any delays in shipping or delivery caused by events beyond our control, such as natural disasters, carrier delays, or customs issues.  

5. Returns and Exchanges

  • Our return and exchange policies are outlined on the Website's Returns & Exchanges page. Please refer to this page for information regarding eligibility for returns and exchanges, the process for initiating a return or exchange, and any applicable fees.

6. Intellectual Property

  • All content on the Website, including text, graphics, logos, images, and software, is the property of Clix Fashion and is protected by copyright and other intellectual property laws.  

  • You may not use any content from the Website without our prior written consent.  

7. Disclaimer of Warranties

  • The Website and all content, products, and services provided through the Website are provided "as is" and without any warranties of any kind, either express or implied.

  • We do not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that the Website or the servers that make the Website available are free of viruses or other harmful components.  

8. Limitation of Liability

  • To the fullest extent permitted by law, we will not be liable for any damages of any kind arising from or related to your use of the Website, including but not limited to direct, indirect, incidental, consequential, or punitive damages.  

9. Governing Law

  • These Terms will be governed by and construed in accordance with the laws of India.

10. Changes to these Terms

  • We reserve the right to update or modify these Terms at any time without notice. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the revised Terms.  

11. Contact Us

If you have any questions about these Terms, please contact us at 8610898295. Email: clixfashions@gmail.com

STORE POLICY

CUSTOMER CARE

At Clix Fashion, we're dedicated to providing exceptional comfort and quality in every piece we create. We believe that feeling good starts from within, and that's why we craft our innerwear with meticulous attention to detail and the finest materials. We're equally committed to providing outstanding customer service, ensuring your experience with Clix is as comfortable and satisfying as our products themselves.

Our Commitment to You:

We understand that your satisfaction is paramount. Our Customer Care team is here to assist you with any questions, concerns, or feedback you may have. We strive to provide prompt, courteous, and helpful support to ensure your complete satisfaction.

Our Customer Care Promise:

  • Responsiveness: We aim to respond to all inquiries within [Insert Timeframe, e.g., 24-48 business hours]. We understand your time is valuable and we make every effort to address your needs quickly.

  • Accessibility: We offer multiple channels for you to reach us, including [List Channels, e.g., phone, email, live chat]. We aim to make it easy for you to connect with us in the way that suits you best.

  • Professionalism: Our team is trained to provide friendly, knowledgeable, and efficient support. We're here to listen to your concerns and provide effective solutions.

  • Problem Resolution: We are committed to resolving any issues you may encounter with your purchase or experience with Clix. We will work with you to find a fair and satisfactory resolution.

How We Can Assist You:

Our Customer Care team can help you with:

  • Order Inquiries: Tracking your order, order status, cancellations, modifications.

  • Product Information: Details about our products, sizing, materials, care instructions.

  • Returns and Exchanges: Assistance with our return and exchange process.

  • Shipping Information: Questions about shipping costs, delivery times, and international shipping (if applicable).

  • General Inquiries: Any other questions or concerns you may have about Clix Innerwear.

Contact Us:

We're here to help! You can reach our Customer Care team through the following channels:

Operating Hours:

Our Customer Care team is available weekdays from 9:00am to 7:00pm IST

Feedback:

We value your feedback! It helps us improve our products and services. Please feel free to share your comments and suggestions with us.

Policy Updates:

We may update this Customer Care Policy from time to time. Any changes will be posted on this page.

Thank you for choosing Clix Innerwear! We appreciate your business and look forward to serving you

PRIVACY & SAFETY

At Clix fashion, we are committed to protecting the privacy and safety of our customers. This Privacy and Safety Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, purchase our products, or otherwise engage with our services.  

Information We Collect:

We may collect the following types of information:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and payment information.  

  • Order Information: This includes details about the products you purchase, your order history, and shipping information.

  • Website Usage Information: This includes information about how you use our website, such as the pages you visit, the links you click, and your IP address.  

  • Marketing Information: With your consent, we may collect information about your marketing preferences and interests in our products.

How We Use Your Information:

We may use your information for the following purposes:

  • Order Fulfillment: To process and fulfill your orders, including shipping and delivery.

  • Customer Service: To provide you with customer support and respond to your inquiries.  

  • Marketing: With your consent, to send you marketing communications about our products and promotions. You can opt out of these communications at any time.  

  • Website Improvement: To analyze website usage and improve our website and services.

  • Legal Compliance: To comply with applicable laws and regulations.

Information Sharing:

We may share your information with the following third parties:

  • Service Providers: We may share your information with third-party service providers who assist us with order fulfillment, payment processing, marketing, and website analytics. We ensure that these providers are contractually obligated to protect your information.  

  • Legal Authorities: We may disclose your information to legal authorities if required by law or to protect our legal rights.

Data Security:

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure.  

Your Choices:

  • Access and Correction: You have the right to access and correct your personal information. You can do this by contacting us.  

  • Marketing Communications: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us.  

  • Cookies: Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings.  

Children's Privacy:

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

Changes to this Policy:

We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page

SHIPPING POLICY

Thank you for choosing Clix for your innerwear needs. We strive to provide a seamless and transparent shipping experience. Please review the following details regarding our shipping policy:

Order Processing Time:

  • Once your order is placed and payment is confirmed, our team will process it within 2-3 business days. This includes order verification, quality checks, and packaging.  

Shipping Time:

  • After processing, your order will be shipped and is expected to arrive within 7-10 business days. Please note that shipping times may vary depending on your location and external factors such as courier delays.

Shipping Costs:

  • We offer competitive shipping rates, which will be calculated and displayed at checkout. Shipping costs may vary based on your order value, weight, and destination.

Shipping Methods:

  • We partner with reliable courier services to ensure timely and secure delivery of your orders. The specific courier service may vary depending on your location.

Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the courier's website.  

Delivery Information:

  • Please ensure that you provide accurate and complete shipping information during checkout, including your full name, address, and contact details. We are not responsible for delays or failed deliveries due to incorrect information.

Delivery Issues:

  • If you encounter any issues with your delivery, such as delays, damages, or missing items, please contact our customer support team immediately. We will do our best to resolve the issue promptly.  

International Shipping:

  • At this time, we do not offer international shipping. We apologize for any inconvenience.

Shipping Restrictions:  

  • Certain items may be subject to shipping restrictions based on local laws and regulations. We will notify you if any such restrictions apply to your order.

Policy Updates:

  • We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team.  

Thank you for choosing Clix!

WHOLESALE INQUIRIE

Are you interested in partnering with Clix and stocking our high-quality innerwear? We welcome wholesale inquiries from retailers and businesses looking to offer their customers comfortable and stylish undergarments. If you're looking to purchase in bulk, we offer competitive wholesale pricing and dedicated support to help your business thrive.

For all wholesale inquiries, please don't hesitate to reach out to us. We're happy to discuss your needs and provide you with all the information you require.

Contact us:

We look forward to hearing from you and exploring potential partnerships!

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